FAQs

Below you’ll find answers to the questions we get asked the most at Aqua Medic Direct.

  • Do you deliver outside of the UK?

    No, we are located in the UK and only supply the UK market. For Aqua Medic products in other regions please visit aqua-medic.de for a dealer in your country.

  • How do you deliver your products?

    We have a range of delivery options depending upon your order. For small low-cost items we use Royal Mail, for more expensive items we use DPD with a one-hour delivery window, and for larger aquariums we operate a next day pallet service. All of these options are tracked for your convenience.

  • Do you match prices?

    We are always happy to match prices on any Aqua Medic product found anywhere in Europe, even on third party sites, such as eBay and Amazon, subject to our price match guarantee conditions.

  • Do you stock spare parts for older products?

    We stock hundreds of spares for Aqua Medic products dating back over 20 years, the list is far too extensive to be published on a website so please contact us, you may be pleasantly surprised.

  • I can’t find the item I am looking for, do you supply all Aqua Medic products?

    Yes, we supply and price match every current Aqua Medic product and spare, even those not yet listed on our website. Please contact us for assistance.

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